Well, hello there 👋.
I’m Daniel, founder of UX Tricks.
I wanted to assure you, that should you have an issue, we’re here to listen 👂.
We wholeheartedly hope that you don’t want to return your ebook(s), however, we understand if you feel like you need to. Our refund policy, below, outlines the various circumstances in which we allow a refund. If it’s okay, we’ll start by attempting to solve any issues you might have. If we’re unable to help, we may ask for evidence relating to your claim, but rest assured, if there’s a clear-cut issue that’s our fault and cannot be resolved, we will of course issue a refund or store credit in the form of a coupon code.
We issue refunds under the following circumstances:
- “The product is faulty.”
If the ebook won’t open, crashes regularly, or yields otherwise unexpected results through a fault of our own doing, we’ll issue a refund. Evidence will be needed, for example screenshots clearly indicating the issue in effect. If something in the book doesn’t look right, we will first attempt to fix it. If we cannot fix it, we’ll issue a refund.
We don’t issue refunds under the following circumstances:
- “The item was unusable because I didn’t have the right software or hardware.”
For every ebook, the file format is clearly displayed in these three locations on our website: the product page, the shopping cart page, and the checkout page. It’s your responsibility to ensure that you have the correct hardware and software needed.
- “The ebook design and/or content is low-quality.”
Preview content is available on our blog, hence, readers have the opportunity to assess the quality of our ebooks beforehand and so refunds will not be issued in this scenario.
- “I didn’t understand what I was purchasing.”
Information relating to the ebook (as well as clarification that the item is an ebook) is displayed in three different locations on our website: the product page, the shopping cart page, and the checkout page—hence, refunds will not be issued in this scenario.
- “I changed my mind.”
Big ‘ol nope.
Claiming a Refund
Email us at firstname.lastname@example.org. We’ll respond ASAP, usually within 24 hours.
Once agreed and accepted, refunds will be issued immediately.